Pink Horizons Botanical Skin Care

Feed Your Skin the Nutrients of Health

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Frequently Asked Questions

QUESTIONS ABOUT SHIPPING

What is your return policy?
Pink Horizons Botanical (PHB) Skin Care unconditionally assures the purity and quality of our product line and gladly accepts returns for refund or replacement when there is a defective or damaged product, allergic reaction or dissatisfaction with a product. If you have a return or questions about a return, please visit our Customer Service page.

When will my order ship?
Your order will leave our facility in Hollywood, FL within one to two business days. Unless otherwise specified, your order will be shipped via USPS Priority. Depending upon your location, your order will typically arrive within 2 to 7 business days. This includes orders shipped to Alaska or Hawaii.

How much will the shipping charge be / how is the shipping charge calculated?
The shipping costs are based on the weight of the package and are calculated during the shopping cart check out process. On average, shipping charges are between $5.00 and $8.00 for USPS Priority.

Is it possible to have my order shipped the same day I place my order?
For an additional $15 fee, in addition to the USPS Priority shipping charge, you can expedite your order. Expedited orders placed before 2 pm EST will leave our facility the same day. For standard orders, allow up to two (2) days to process.

QUESTIONS ABOUT OUR PHB PRODUCTS

Do you use Parabens?
No, no toxic preservatives of any kind, including parabens are ever used in PHB Skin Care products.

Is the glycerin in your products animal or vegetable derived?
The glycerin used at PHB Skin Care is always from vegetable sources.

Should the products be refrigerated?
PHB products are tested for stability under conditions of normal use, however, we strongly recommend refrigerating your products for optimal freshness. Otherwise, store in a cool area, out of direct sunlight up to the period indicated on the product label.

Are all packaging materials recyclable or biodegradable?
All packaging materials are recyclable.

Can a product be used beyond its expiration date? How can I tell if a product has spoiled?
It’s best not to purchase products past their expiration date, however if stored properly, many products have a shelf life longer than the 45 day date on packages. The best way to judge product freshness is to look for changes in color or odor.

How long will it take your products to have a noticeable effect on my skin?
The length of time required to restore health to the skin depends on the skin’s condition and the products used, in addition to lifestyle and diet. A daily regimen of cleansing, toning and moisturizing with PHB Skin Care can produce noticeable effects within several days. Our most dynamic products—Peptide Tender Wrinkle Crème and Omega Myrrh Moisturizer—initiate a change more quickly. Remember that medications and other skin care regimens may have suppressed your symptoms, and so you may experience a period of acclimation to this new way of caring for your skin. A healthy lifestyle complements PHB Skin Care products; proper nutrition and a holistic skin care routine help restore balance to the skin.

Can I use these products if I am pregnant or nursing?
Although, our products are delicately made with pure, natural, and organic ingredients, we advise you to consult your health provider before using any product while pregnant or nursing.

Why doesn't my cleanser produce foam or soap suds? Is it working?
Unless 100% castile soap is part of the ingredients list, foam or suds indicate the presence of a synthetic and usually toxic ingredient. Soap-free PHB Botanical Purifying Cleanser leaves the skin’s protective hydro-lipid layer uncompromised, effectively removing dirt and sebum while cleansing the pores.

Are your products non-comedogenic? Will they clog my pores?
Ingredients rated as comedogenic are issued by applying a substance at full-strength to the skin and assessing the outcome. This approach does not reveal how ingredients affect the skin when combined in a carefully considered, holistic formulation. However, everyone's skin reacts uniquely to different ingredients. Our products do not clog pores, but thoughtful applications need to be practiced, meaning to use the products as directed and avoid using them with other products simultaneously.

Are your products hypoallergenic?
Our products contain pure, natural plant extracts, and carrier oils as well as other active ingredients. Some people can be allergic to substances in nature, however, avoiding irritating and synthetic fragrances and preservatives allows those with chemical sensitivities and allergies to use Pink Horizons products without any issues. Customers with plant allergies can refer to Our Ingredients page to view our full list of ingredients used in our formulations.

Why do your products have an expiration date?
Though many PHB products last much longer than the 45 day expiration date, we provide the date as a measure of freshness.

How are your products preserved? How do you maintain product freshness?
Pink Horizons products are formulated with <1% of a gentle preservative called Cosmocil CQ (polyaminopropyl biguanide). To learn more about this effective, safe ingredient, please click here.

Why use a toner, aren’t they drying?
Toners complete the cleansing process, firming skin and closing pores. Pink Horizons Toners contain important plant extracts to help maintain healthy skin. Our holistic toners are made with 100% natural ingredients that will not dry the skin.